Beneficial for MSRs, MSR Supervisors, Contact Centre Advisors, Lenders and Operational Personnel; this one-day classroom session enables staff to mitigate credit union reputation risk through an increased understanding of various mass marketing and electronic frauds. Attendees will learn techniques to identify high risk member transactions, conduct effective member interviews, and prevent member fraud loss – all crucial elements to protecting your trusted credit union brand.
Topics will include:
- Mass marketing fraud, active scams
- Cybercrime tactics, security best practices
- Detecting counterfeit cheques, money orders
- Detecting and resolving irregular, high-risk transactions
- Case studies
Date, Time & Location:
- Wednesday, September 25, 2024
- 9:00am – 4:00pm MDT
- Regina, SK (venue TBD)
Facilitator:
Barry Bundus has over 25 years of fraud management experience and in his role with NCL provides guidance and training to assist credit unions in reducing reputation risk and financial loss. Barry is a member of the CU Office of Crime Prevention and Investigation (CUOCPI), International Association of Financial Crimes Investigators (IAFCI), and National Risk Management Committee (NRMC).
Cost (per person):
- Enhanced Subscriber: $325
- Basic Subscriber: $375
- Non-Subscriber: $450
Attend both Front Line (September 25th) and Operational Risk (September 26th) workshops for a $50 discount!
CLICK HERE to register!